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[null,"Ver","Symptom","Likely Cause","Fix","Future Solution","Future Status"]
[1.0,"All","TW won't power on 1","Battery level low","Charge it, review charging stages document, check battery voltage at the charge port and battery terminals","N/A","Easy Fix"]
[1.0,"All","TW won't power on 2","Circuit Breaker Open/Broken/Unplugged","Close Circuit Breaker, reconnect lose or unplugged wires, or replace with new one.","N/A","Easy Fix"]
[1.0,"All","TW won't power on 3","Dashboard connection","Remove and Replace Dashboard, with a spare you know that is in working order"]
[1.0,"All","TW won't power on 4","Water Damage","Replace DB, CPU or TW","Water Proofing","Less likely to happen"]
[1.0,"All","TW won't power on 5","Battery Terminal wires are loose/torn","Remove top, then tighten down all battery terminal screws on wires"]
[1.0,"TW2","TW won't power on 6","CPU cables loose from board","Remove top and bucket, then tighten down all cable screws"]
[1.0,"TW2","TW won't power on 7","Middle 2 CPU wires reversed","Remove top and bucket, reverse middle 2 wires with screw driver","Water Proofing","Less likely to happen"]
[1.5,"All","Charger lights flash between Caution & Power","Possible Bad TW Battery","Review all charging stages, before you Swap the Battery."]
[1.5,"All","Charger shows full charge and TW at 50%","Possible Bad TW Battery","Make sure you try this multiple times to confirm, before you swap the Battery."]
[1.5,"All","Hot Charger doesn't work after days of charging","Possible Bad TW Battery","Review all charging stages, before you Swap the Battery."]
[2.0,"All","Transmitter won't power on 1","Battery level low","Charge it","N/A","Easy Fix"]
[2.0,"All","Transmitter won't power on 2","Broken toggle","Open transmitter and Replace toggle"]
[2.0,"All","Transmitter won't power on 3","Battery unplugged from board","Open Tx case and replug battery cable"]
[2.0,"All","Transmitter won't power on 4","Water Damage","Replace Tx","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 1","Battery level low","Charge TW and Transmitter","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 2","MIxed up Transmitter and TW","Make sure Tx and TW stickers match","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 3","Broken Toggle Switch","Replace toggle switch."]
[3.0,"All","Tx won't connect to TW 4","Wrong Channel","Make sure TW and Tx have same channel assigned","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 5","Bad Calibration","Calibrate TW","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 6","Broken Tx","Replace Tx","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 7","Bent antenna bracket","Bend antenna braket to be 90 degrees from frame, then Calibrate TW","N/A","Easy Fix"]
[3.0,"All","Tx won't connect to TW 8 ","Antenna wire damaged","Check both connections on the antenna wire (1.antenna board connection and 2.CPU connection)"]
[3.0,"All","Tx won't connect to TW 9","Water Damage","The transmitter/antenna may have ended up in water"]
[4.0,"TW2","\"Left, Right or Center Sensors Disabled\"","Alternate Single Sensor Alert","Ensure that nothing hangs in front of the sensors. Press neutral repeatedly after alert to reset","Software Upgrade","Less likely to happen"]
[4.0,"TW2","\"Sensor System Disabled\" at power on 1","Something covering sensors","Ensure that nothing hangs in front of the sensors. Press neutral repeatedly after alert to reset.","Software Upgrade","Less likely to happen"]
[4.0,"TW2","\"Sensor System Disabled\" at power on 2","Broken Sensor","Look for sensors with damage or scratches (replace bad sensors). Press neutral repeatedly after alert to reset","Software Upgrade","Less likely to happen"]
[4.0,"TW2","\"Sensor System Disabled\" at power on 3","TW following too close","Calibrate TW. Press neutral repeatedly after alert to reset","Software Upgrade","Less likely to happen"]
[4.0,"TW2","\"Sensor System Disabled\" at power on 4","Facing the unit while Tx connected","Train user again on how to use TW. Press neutral repeatedly after alert to reset","Software Upgrade","Less likely to happen"]
[5.0,"All","Tablet Screen is black","Tablet powered off or on lock screen","Hold the power button on the top of the tablet or swipe up from bottom of the screen"]
[5.0,"All","Tablet won't charge 1","Charge cable unplugged","Replug cable securely, make sure the cable is fully inserted.","N/A","Easy Fix"]
[5.0,"All","Tablet won't charge 2","TW battery is dead","The unit needs to be charged and in working order to properly charge the tablet"]
[5.0,"All","Tablet won't charge 3","Charge cable bent","Rebend and then plug cable in again","N/A","Easy Fix"]
[5.0,"All","Tablet won't charge 4","Charge cable broken","Replace broken cable","Cable outside of box","Easier to access"]
[5.0,"All","Tablet won't charge 5","Water Damage","Replace CPU","Water Proofing","Less likely to happen"]
[5.0,"All","Tablet won't go beyond start button","Course file not saved correctly ","Restart tablet, reload course file, save course file","N/A","Easy Fix"]
[5.5,"All","Tablet on Home Screen","Tablet overheated and reset","Select the 4x4 white grid icon on the bottom right of the screen. (All Applications)\nFind and Select the Fully Single App Kiosk\nSelect the “Start Kiosk Mode” button.\nSelect Yes (make sure slider is disabled to left)\nSelect Fully Single App Kiosk for the default launcher\nSelect Always for the default launcher"]
[6.0,"All","Unit stops frequently 1","Broken Sensor","TW says \"front sensor\" repeatedly or \"Sensor Disabled\" at power on then replace broken sensors","Software Upgrade","Less likely to happen"]
[6.0,"All","Unit stops frequently 2","Dropped Tx","Calibrate TW","N/A","Easy Fix"]
[6.0,"All","Unit stops frequently 3","Bent antenna bracket","Bend antenna braket to be 90 degrees from frame, then Calibrate TW","N/A","Easy Fix"]
[6.0,"All","Unit stops frequently 4","Same Channel","Make sure 2 of the same channels aren't on at the same time","N/A","Easy Fix"]
[6.0,"All","Unit stops frequently 5","Broken Tx","Replace Tx","N/A","Easy Fix"]
[6.0,"TW2","Unit stops frequently 6 \"Motor Fault\"","Middle 2 CPU wires may be loose","Remove lid and remove bottom bucket, tighten up middle 2 wires with Phillips head screw driver","Water Proofing","Less likely to happen"]
[7.0,"TW1","Both brakes locked up 1","Motor Fuses blown","Replace blown fuse on Motor Board","Software Upgrade","Less likely to happen"]
[7.0,"TW2","Both brakes locked up 2 \"Motor Fault\"","Motor Fuses blown (likely riding on TW)","Replace CPU box with a new one."]
[7.0,"All","Both brakes locked up 3","Disconnect brake connector","Unplug and replug brake wires","Better Connectors","Less likely to happen"]
[7.0,"All","Both brakes locked up 4","Dashboard wires unplugged","Remove DB and examine DB wire to ensure all cables are plugged in completely","Unified Wiring","Solved"]
[7.0,"TW1","Both brakes locked up 5","Dashboard wires unplugged","Open CPU and examine DB wire to ensure all cables are plugged in completely","Unified Wiring","Solved"]
[7.0,"TW1","Both brakes locked up 6","Ribbon Cable unplugged","Inspect ribbon cable on both CPU and Motor boards. Glue in cable on both sides","Cable Removed","Solved"]
[7.0,"TW1","Brakes don't engage 1","Dashboard wires unplugged","Remove DB and examine DB wire to ensure all cables are plugged in completely","Unified Wiring","Solved"]
[7.0,"TW1","Brakes don't engage 2","Dashboard wires unplugged","Open CPU and examine DB wire to ensure all cables are plugged in completely","Unified Wiring","Solved"]
[7.0,"TW1","One brake locked up 1","Disconnected brake connector","Unplug and replug brake wires.  Make sure the wires are fully inserted into connectors.","Better Connectors","Less likely to happen"]
[7.0,"TW1","One brake locked up 2","Motor Fuse blown","Replace blown fuse on Motor Board","Software Upgrade","Less likely to happen"]
[7.0,"TW1","One brake locked up 3","Disconnected motor wires","Unplug and replug motor wires.","Cable outside of box","Easier to access"]
[7.0,"TW2","One brake locked up 2","Motor Fuse blown","Replace blown TW2 CPU Box"]
[7.0,"All","One brake locked up 4","Motor Broken","Replace Motor","Cable outside of box","Easier to access"]
[8.0,"All","Unit follows erratically 1","Dropped Tx","Calibrate TW","N/A","Easy Fix"]
[8.0,"All","Unit follows erratically 2","Bent antenna bracket","Bend antenna braket to be 90 degrees from frame, then Calibrate TW","N/A","Easy Fix"]
[8.0,"All","Unit follows erratically 3","Same Channel","Make sure 2 channels aren't on at the same time","N/A","Easy Fix"]
[8.0,"All","Unit follows erratically 4","Wet CPU board","Replace CPU","Water Proofing","Less likely to happen"]
[8.0,"All","Unit follows erratically 5","Rear motor lock nut missing","Tighten existing or replace with new lock washer"]
[8.0,"All","Unit follows erratically 6","Caster Wheel Broken","Tighten existing or replace with new caster"]
[8.0,"All","Unit follows erratically 7 w/ loud motor","Bent drive shaft (likely standing on TW)","Replace brake motor."]
[8.0,"TW2","Unit follows erratically 8 & spins in circles","Left or Right CPU motor wires reversed","Remove lid and remove bottom bucket, reverse L/R black and red wires with Phillips head screw driver","Water Proofing","Less likely to happen"]
[8.0,"TW2","Unit follows erratically 9 & goes to left or right","Left or Right motor wire not connected","Remove lid and remove bottom bucket, unplug and replug blade connector to fit inside connector correctly"]
[9.0,"All","DB doesn't show channel # at power up","Broken Dashboard","Replace CPU and Dashboard","Water Proofing","Less likely to happen"]
[9.0,"All","DB shows a weak flickering blue light","Battery level low, charger plugged in","Flip Circuit Breaker the charge it. Review charging stages document","N/A","Easy Fix"]