​Support by Model

TW 3.0 (current)
TW 2.1 (legacy tablet + sensor)
Cart Barn / General

Top 5 Fast Fixes

Unit won’t connect / follow
Re-pair transmitter
Battery not charging
Connect phone to speaker
Staging / daily prep

​Warranty + Parts

Replacement Part List
Maintenance Schedule
Frequent Warranty Work

Support for Current Model

Core troubleshooting for the newest autonomous units.

Transmitter Support

How to fix, charge, and calibrate with transmitters

Unit won't Connect / Follow

Quick steps to connect channels + frequency​

Battery + Charging Support

Charging steps, battery checks, and common fixes.

TW 2.1 Support Videos (Legacy)

Support for earlier tablet-based fleet.

Cart Barn Ops + Daily Care

Care, staging, daily prep, and barn workflow.

Still stuck? Text or call 980-349-8156 and our team will help you live.

Connecting to Bluetooth Speaker

1. Power ON your Tempo Walk. You have 60 seconds to pair the Tempo Walk and your phone.
2. Navigate your phone to Bluetooth settings.
3. Connect to device Tempo Walk #7, for actual Tempo Walk #7.
4. If this doesn't work make sure you are connecting to the right Tempo Walk #, it is within 20ft, and that the Tempo Walk is powered ON.

TW Part List

Owners Manual

Maintenance Schedule

At Site Maintenance Schedule

Item	Tempo Walk Maintenance	Cart Barn	Pro Shop	Service Tech	Video References​	Hard Copy
Setup	​​​-Tempo Walk Unpacking -Cart Barn Set Up -Pro Shop Set Up -Course Set Up (Signage & Ramps​) -Safety Committee -New User Training	X ​X - X - X	X - ​X X X X	​	TW Tech: Unboxing of Cart Barn Box ​ ​Tutorial Video	​Unpacking Instructions Owners Manual pg. 32-34 Owners Manual pg. 8 Proper New User Training
Daily	-Properly Charge TW -Clean Tempo Walk -Stage Unit: Tees, Towels, Sand -Properly charge transmitter -Move units to staging area -Check Function: Tablet, tracking -Safety Checklist	X X X - X X X​	X ​		TW Tech: Charging Tempo Walk TW Tech: Washing and Staging TW Tech: Charging Transmitter ​ ​ ​	TW Charging Instructions Owners Manual pg. 37 Owners Manual Front Cover TW Charging Instructions ​ Owners Manual pg. 10 Owners Manual pg. 10
Monthly	-Rear Wheels roll freely in neutral -Front Caster rolls/spins freely -Safety Decals are affixed -Lubrication Schedule	X X X X				Owners Manual pg. 4 Owners Manual fig 13
​Trouble- ​Shooting	-Unit won't charge -Unit won't connect to transmitter ​ ​-Unit not following in the center -Sensor Replacement ​ -Toggle Switch Broken	1st 1st ​ X​ X	​ X	2nd ​ 2nd  ​ ​	TW Tech: Unit Not Charging  ​TW Tech: Unit not working ​TW Tech: Channel Change on TW ​TW Tech: Channel Change on Trans ​TW Tech: Recalibration ​ TW Tech: Replace broken Toggle	Owners Manual pg. 33-37 Owners Manual pg. 15 Owners Manual pg. 15 Owners Manual pg: 16 Sensor Instruction Sheet Owners Manual pg. 17 ​ ​Owners Manual pg. 13
Warranty	-Transmitter replacement -Dashboard -Sensor replacement -Tablet -Tempo Walk Charger -Dual USB charger replacement -Plastic top replacement -Micro USB-c replacement -Motor Replacement -CPU Replacement -Motor Board Electronics -Battery -Circuit Breaker -Antenna	1st ​1st 1st 1st ​	1st​ ​ ​ ​	2nd 2nd 2nd 2nd X X X X X X X X ​X	​TW Tech: Channel Change on Trans TW Tech: Power, Neutral, & Battery ​ ​	​Owners Manual pg. 15 Owners Manual pg. 9 Sensor Instruction Sheet Owners Manual pg. 18 Owners Manual pg. 31 ​

Frequent Warranty Work

Still stuck or need live help?
Text or call 980-349-8156 — our team will solve it with you.